DuoDevApps
How can we help?
Write to us about anything: a board that looks unfair, a bug, an idea, or a question about purchases or your data. A person reads every message and answers in English or Spanish.
duodevapps@gmail.com
Purchases and Museum Patron
How do I restore my purchases?
In the game, open Settings › Restore purchases. Make sure your device is signed in to the Apple Account you bought with. Museum Patron, Remove ads, the modes, themes and skins come back on every device with that account.
How do I cancel Museum Patron?
Subscriptions are handled by Apple: go to Settings › Apple Account › Subscriptions, choose Minesweeper Museum and tap Cancel Subscription, or open apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date. Deleting the game doesn't cancel it.
Remove ads or Museum Patron?
Remove ads is a one-time purchase that turns interstitial ads off for good; rewarded videos stay there when you want a bonus. Museum Patron has no ads either, and adds every premium mode, theme and room, unlimited rewinds and hints, and a daily Brushes stipend.
I was charged but nothing unlocked.
Tap Settings › Restore purchases once you are online. If it is still missing, write to us with the date of the purchase. Refunds are handled by Apple, at reportaproblem.apple.com.
Brushes, progress and devices
Does my progress move to my other devices?
Yes, through your own iCloud: sign in to iCloud with the same Apple Account on each device. Your museum, Brushes, journey, modes and streaks merge, so playing on two devices offline loses nothing.
Where do Brushes come from?
From playing: boards, the daily painting, the curator's tasks, the gift-shop present, the donation box, the Dungeon's chests and more. You can also buy them. They pay for decor, a past daily painting, and an extra hint or rewind when you'd rather not watch a video.
I deleted the game. Is my museum gone?
If iCloud was on, install the game again and sign in with the same Apple Account: it comes back. We don't keep a copy ourselves.
Playing
Does it work offline?
Yes. Classic, the journey, the daily painting, Night Curator, the Dungeon and your museum all play without a network, and a past daily painting opens with Brushes. Ads, Game Center, live races, syncing and new purchases wait until you are online again.
A board made me guess!
Every board is certified to be solvable by logic alone from its first move, and after a loss «Was it fair?» shows the safe move you had. If you think a board is wrong, send us a screenshot and the board's name or the date.
Why isn't my score on the leaderboard?
Leaderboards rank clean games only, with no hint and no rewind. Sign in to Game Center in your iPhone's settings: scores made while signed out are sent at your next sign-in.
Ads and privacy
How do I change my ad choices?
In the game, in Settings › Privacy choices (shown where the law requires a consent message). Tracking is controlled in your iPhone's Settings › Privacy & Security › Tracking.
What data does the game collect?
No account and no personal details. The privacy policy explains the ads, the anonymous statistics and iCloud.
Contact
How do I contact you?
Write to duodevapps@gmail.com. Tell us your iPhone or iPad model and iOS version, and for a board, its name or the date.